Welcome to Ostara Systems, a CAFM solution providing clarity and control covering all aspects of Reactive, Planned and Quoted Maintenance; whilst also supporting Financial Controls & Savings; Health & Safety, Legislative Compliance and Risk... Read More

When a User needs to update their contact information they can do so by logging into the Ostara portal and clicking ’Edit My Details’ at the top right corner of the page.   Upon clicking the "Edit My Details" link, the User's... Read More

The Portal also provides authorisers with ability to view and to authorise/refuse jobs. Viewing and authorising jobs on the Portal as an authoriser is a slightly different process and requires the use of the "Jobs" tab (this is explained in more... Read More

Once a job has been selected, the Job Detail page is displayed. This page displays all details concerning the selected job such as the job description, the Resource undertaking the job, the agreed attendance time and the job history. If logged in as... Read More

Should a Reactive Work Order no longer be required, it is possible to Cancel a Work Order in the Portal. Users who have the permission to perform the Cancel Work Order action will be presented with the "Work Not Required" button.     1. On the Job... Read More

Resources will require the ability to start their jobs from the Portal, if the machine has had its location set. This can be done using the "Start Job" action.     1. On the Job Detail screen, select the "Start Job" button to display the Start Job... Read More

On the Job Detail page, it is possible for Users to perform specific actions. The actions that can be performed depend on certain factors: the status of the job, the type of job and the permissions the User has against their Profile. If an action is... Read More

Before authorising or refusing a quote for a job, an authoriser might want to take a look at the details of a quote in more detail. This can be done using the "View Quote Details" button.     1. On the Job Detail screen, select the "View Quote... Read More

Some jobs may information upload to them via a document. This could be documents on the Building, the quote selected or even the job itself and it may be a requirement to view these documents. This can be done using the "View Documents" button.   Â... Read More

In some cases, the authoriser may not agree with value of the fixed cost set on a Reactive Work Order as it may be too expensive. If so, they have the ability to request that the fixed cost be reviewed and sent through again. This is done using the ... Read More