Email Templates

Please find a list of all the different emails and SMS messages that can be configured from the Template Configuration menu:

• Work Order Cancellation List - Sends a cancellation email with a CSV attachment containing a list of all the Work Orders that were cancelled on the Contract
• Work Order List - Sends an email with a CSV attachment containing a list of Work Orders for the selected Buildings
   

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   New User - Sends an email to the newly created User containing their login details and the systems they can log into
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   Password Change - Sends an email containing the newly changed password to the corresponding User
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   Password Reminder - Sends the User, who requested a password reminder, an email containing their login details
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   Password Reset - Sends an email to the User who has had their password reset

• Add Notification (Reactive) - Sends an email, to Users who are setup to receive the specified notifications, once one or more notifications are activated on a Reactive Work Order
• Assigned (Audit) - Sends an email, to any Users who are setup to receive assignment emails for Audit Work Orders, containing the assignment details of the Work Order
• Assigned (PPM) - Sends an email, to any Users who are setup to receive assignment emails for PPM Work Orders, containing the assignment details of the Work Order
• Assigned (Quote) - Sends an email, to any Users who are setup to receive assignment emails for Quote Work Orders, containing the assignment details of the Work Order
• Assigned (Reactive) - Sends an email, to any Users who are setup to receive assignment emails for Reactive Work Orders, containing the assignment details of the Work Order
• Assignment Details Changed - Sends an email containing the details of the adjustments made to the assignment details, to any Users who are setup to receive assignment emails
• Cancelled - Sends an email containing the cancellation details of the selected Work Order to Users setup as Email Recipients of the selected Type of Work Order
• Completed - Sends an email notifying Users that the Work Order has been completed. Who this email is sent to is non-configurable in the front end
• Email Chase - Sends a chase email telling the Resource that they need to attend to the Work Order
• ETA Update Required (PPM) - Sends an email to the Resource asking them to provide an ETA update for the selected PPM
• ETA Update Required (Quote) - Sends an email to the Resource asking them to provide an ETA update for the selected Quote
• ETA Update Required (Reactive) - Sends an email to the Resource asking them to provide an ETA update for the selected Reactive
• Overdue ETA Update Required (PPM) - Sends an email to the Resource telling them that the SLA has past and that an ETA update is required for the selected PPM
• Overdue ETA Update Required (Quote) - Sends an email to the Resource telling them that the SLA has past and that an ETA update is required for the selected Quote
• Overdue ETA Update Required (Reactive) - Sends an email to the Resource telling them that the SLA has past and that an ETA update is required for the selected Reactive
• Purchase Order - Sends an email containing the details of the created Purchase Order to Users who are setup to receive emails for Purchase Work Orders
• Quote Rejected (Quote) - Sends a rejection email to the Resource whose Quote was not accepted
• Quote Requested (Quote) - Sends an email asking the Resource to provide a Quote
• Recalled (PPM) - Sends an email notifying the Resource that the PPM has been recalled and requires further attendance
• Recalled (Quote) - Sends an email notifying the Resource that the Quote has been recalled and requires further attendance
• Recalled (Reactive) - Sends an email notifying the Resource that the Reactive has been recalled and requires further attendance
• Remove Notification (Reactive) - Sends an email, to Users who are setup to receive the specified notifications, once one or more notifications are deactivated on a Reactive Work Order
• Update Notification (Reactive) - Sends an email, to Users who are setup to receive the specified notifications, once one or more notifications are updated on a Reactive Work Order
   

Email XML:

• Resources Work Order attachment - Sends an email with an XML attachment containing the details of the Work Order. Who this email is sent to is non-configurable in the front end

SMS Messages:

• Add Notification (Reactive) SMS - Sends an SMS message, to Users who are setup to receive the specified notifications, once one or more notifications are activated on a Reactive Work Order
• Remove Notification (Reactive) SMS) - Sends an SMS message, to Users who are setup to receive the specified notifications, once one or more notifications are deactivated on a Reactive Work Order
• Update Notification (Reactive) SMS) - Sends an SMS message, to Users who are setup to receive the specified notifications, once one or more notifications are updated on a Reactive Work Order