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Completing a job

Wed, Jan 17, 2024  ATAS
When completing a job, the first thing asked is if a revisit is required. If a revisit is required then press 1, if no revisit is required press 2 and if some assistance is required then press 0.
If option 2 is selected, the Work Order is updated and the system ends the call.
 
Selecting option 0 performs the same generic action and provides the helpdesk number.
 
If option 1 is selected, Users are then asked if a temporary fix or partial solution is in place. The options are the same as the previous step:
  •  
    Press 1 for yes
  •  
    Press 2 for no
  •  
    Press 0 for assistance
 
Selecting either option 1 or option 2 will prompt the next message asking the caller to confirm why a revisit is required. The options are as follows:
  •  
    Press 1 for parts
  •  
    Press 2 for equipment
  •  
    Press 3 for resource
  •  
    Press 4 for time constraint
  •  
    Press 5 for quote required
 
No matter what option is selected, a message to confirm whether an ETA is required. The options are as follows:
  •  
    Press 1 for yes
  •  
    Press 2 for no
 
Selecting option 2 will bypass the ETA submission point and the User will be informed that the Work Order has been updated. A reminder that the white copy of the Permit To Work sheet is for the contractor and that a copy should be included with the invoice is also given.
 
If option one was selected, a message to confirm the ETA of the revisit date is prompted.
 
One of the following options must be chosen:
  •  
    Should the ETA be today, Press 1
  •  
    For tomorrow, Press 2
  •  
    For a future date, Press 3
  •  
    For assistance, Press 0
 
Selecting option 0 performs the same generic action and provides the helpdesk number.
 
Selecting option 1 takes the caller straight to the confirmation stage by repeating to the estimated time and todays date.
 
Selecting option 2 takes the caller straight to the confirmation stage by repeating the estimated time but with tomorrows date instead.
 
Selecting option 3 will provide prompt to enter the date of the arrival. This date should entered in a 6 digit format starting with the day, then the month and finally the year. For example: if the date is 10th October 2012, it should be entered as 101012.
 
Finally, once a date has been selected, the User is informed that the Work Order has been updated. A reminder that the white copy of the Permit To Work sheet is for the contractor and that a copy should be included with the invoice is also given.
 
Finally, the system will say thank you for using the system and end the call.