Reactive SLAs Tab - Change Reactive Task Type SLA’s
To change the SLA's please use the following steps:
1. Once the task types have been added to the contract (the SLA's will all default to what was set on the SRA). The User can change the SLA's at any point in time. These can be set at Work Order Type level, Sub Work Order Type level and Task Type level.
2. Highlight the Task line that is to be changed.
3. Click the Actions button. This menu will be displayed:
4. Click on Change Task Type SLAs this window will then open:
5, From here the different SLA's can be set by clicking on the drop down arrows. This window will then open:
6. Use the up and down arrows to increase/decrease time frame set the User can also double click in this field and simply overtype. Use the dropdown to choose whether the time frame is Not Set, Hours, Working Hours, Days, Working Days, Weeks or Months. The use or "Working" instead of hours/days means that this SLR will take into account the hours of availability set against the Resource. Clicking on "OK" will bring Users back to the previous screen in order for them to make any other changes to SLR's.
7. Once all changes have been made. Click on OK. The User will then be presented with the Reason for Contract Change window.
8. After confirming the reason for the contract change the reactive task(s) will then be populated with the times set.
9. The above screen shot shows times set against the Work Order Type level (blue) and different times set for Sub Work Order and Task Type levels.
10. If it is required to copy this to other tasks, use the Copy Task Type SLA’s to Task Types functionality.