M N O
M
TERM
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DEFINITION
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Managed Date
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Date from which services commence at a Building. This must be completed for a Building to show in Work Order creation process
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Management Client
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The Persons or Company for who a service is provided
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Management Company
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The Primary company responsible for instigating Resource, SRA's and Contracts on behalf of one or multiple clients
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Manufacturer
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Persons or Company responsible for the production of a piece of equipment/Asset
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Max Description
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This is a freeform field which allows you to enter a description for your maximum question
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Max Weighting
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This allows you to enter the Maximum weighting score
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Mid Description
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This is a freeform field which allows you to enter a description for your mid question
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Min Description
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This is a freeform field which allows you to enter a description for your minimum question
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Min Selection
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This is the minimum number of multiple choice selections which can be made
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Min Weighting
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This allows you to enter the Minimum weighting score
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Mobile
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This is the field in which you enter a contacts mobile phone number
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Model Number (Asset)
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The manufacturers alpha-numerical value associated to a specific equipment range
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Monthly Review Frequency
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Against a contract you can enter the frequency in which review meetings will happen to discuss this contract
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N
TERM
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DEFINITION
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N/A Weighting (RFI)
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This allows you to enter the weighting for any multiple choice question which is answered “n/a”
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Negatives Allowed? (RFI)
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When creating an RFI ticking this field allows negative values to be entered when answering the RFI
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No Weighting (RFI)
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This allows you to enter the weighting for any multiple choice question which is answered “no”
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Noise Restrictions
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A specific time/day where local authority, neighbouring residents/businesses or client have imposed a restriction on noise production at a specific Building. Typically late at night or early morning prevention of work occurs
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Non-Op Fix SLA
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This is the Service Level Agreement which is agreed for a fix on a non-operational Work Order
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Non-Op Fix SLR
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This is the Service Level Requirement which is agreed for a fix on a non-operational Work Order
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Non-Op SLA
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This is the Service Level Agreement which is agreed for attendance on a non-operational Work Order
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Non-Op SLR
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This is the Service Level Requirement which is agreed for attendance on a non-operational Work Order
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Non-Op Temp Fix SLA
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This is the Service Level Agreement which is agreed for a temporary fix on a non-operational Work Order
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Non-Op Temp Fix SLR
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This is the Service Level Requirement which is agreed for a fix on a non-operational Work Order
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Non-Operational (Work Order)
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Work Orders which have been classified as having a less urgent nature than Operational Work Orders
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Not Managed Date
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Date from which services cease at a Building. If this is completed for a Building it will not show in Work Order creation process
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Notes
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This is a freeform field to add any additonal notes and comments
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Notice Period (Contracts)
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This is the agreed notice period which must be given for cancelling the contract
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Notification Type
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When completing a contact for a Building, you can advise how they would like to be notified about issues with the Work Order. This is a choice of Email or SMS
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Number of Periods
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Each finance period can be split into numerous periods depending on how your finance system works
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O
TERM
|
DEFINITION
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Occupied
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Denotes Building as being inhabited
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Occupied Date
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Official date of Building inhabitance. For Example, commencement of ownership date
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Office
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This is the field in which you enter a contacts office phone number
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Official Building Name
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Title of Building
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Op Fix SLA
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This is the Service Level Agreement which is agreed for a fix on an operational Work Order
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Op Fix SLR
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This is the Service Level Requirement which is agreed for a fix on an operational Work Order
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Op SLA
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This is the Service Level Agreement which is agreed for attendance on an operational Work Order
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Op SLR
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This is the Service Level Requirement which is agreed for attendance on an operational Work Order
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Op Temp Fix SLA
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This is the Service Level Agreement which is agreed for a temporary fix on an operational Work Order
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Op Temp Fix SLR
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This is the Service Level Requirement which is agreed for a fix on an operational Work Order
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Operational Access
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When creating login details for a contact, you will be asked to confirm what type of access to the portal they require. Operational access gives them the ability to see and manage Work Orders.
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Operations/Operational
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The reactive (break-down) element of works
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Ostara Application
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The system used for management of client data and Work Order services. Users would have access to areas of the application on a permission basis for all sites and clients
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Ostara Portal
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A web based system which is used by Resource to track Work Orders assigned to them, accept Work Orders and provide etas
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