Work Order Process Flow

Call Out Actions are all accessible through the ‘Call Out Action’ button on the Helpdesk. The Actions available when Call Out is performed is dependent on the status of the Work Order.  Each Call Out Action (once complete) will show as... Read More

Now that the Work Order has been created, the User can continue the process flow by using the Call In, Call Out and Agent Actions ribbon menu buttons. Call In and Call Out actions should be used when corresponding with the Client and Resource.... Read More

Call In Actions are all accessible through the ‘Call In Action’ button on the Helpdesk. The Actions available when Call In is received is dependent on the status of the Work Order. Each Call In Action (once complete) will show as an... Read More