Creating a Reactive Work Order

This section of a Work Order is where the User can assign a Resource and set the schedule of when the work needs to take place.      1. If the Work Order is part of an SRA or Contract agreement, then the Resource will automatically be selected... Read More

To create a Reactive Work Order click the "Create Reactive Work Order" button.     1. The first step is to select the Client that will be used. For information on how to do this, see the Client Selection page. This will only appear if there are... Read More

If the Work Order being created matches any of the batch rules configured for the Client, the following steps will need to be followed:     1. During the creation process, after duplicate checking has been performed and if the batching rules apply... Read More

The following details the rules followed when searching for Equipment/Service Types and Symptoms on Work Order Creation.   The standard mechanism for searching for an Equipment / Service for the creation of a Reactive Work Order is as follows:   ... Read More