Some Work Orders will have RFI's associated that need to be performed at certain stages of the Work Order's life cycle. They can occur during Creation, Start Job, Stop Job and once the Work Order has been completed. Below is an example of... Read More
Helpdesk Work Page
The Helpdesk Work Page, or Work Order Detail screen shows all the information and activity against a Work Order number. This includes who the original Caller was, what the current status of the job is, all events against the Work Order number and... Read More
The Work Order Information section shows the main details which make up this Work Order. On the main Work Order block a "Building Info" link is present. This link, when clicked, will display a new window containing Asbestos and Availability details. ... Read More
The Work Order detail screen is split into 3 different sections. The first of these sections is the WO List. 1. The WO List will show the User all Work Order numbers that they are able to view. 2. The WO List shows the age of the Work Order... Read More
Any Work Order that requires Authorisation will be locked, the User will not be able to perform any Agent Actions until this has been authorised. The screen shot below shows a Work Order that has been locked waiting to be authorised. The Event... Read More
This is the second section for Purchasing. The Work Order Information section shows the main details which make up this Work Order. This screen is split into different blocks, which each contain information relating to different aspects of the Work... Read More