Viewing Authorisations

Authorising a Work Order means that the Work Order is being accepted and that the work flow can continue. To authorise a Work Order, click the “Authorise” button.     1. This is the Authorise Work Order pop-up. Users will need to provide a... Read More

Sometimes there may be a reason that a Work Order cannot be authorised at this point in time until certain conditions have been met but the authoriser does not want to refuse it. The “On Hold” function allows Users to do this. By putting a Work... Read More

Two concepts available in the system are Hierarchies and Impersonation.   Hierarchies are the ability for Senior Managers to approve works at a lower level without being involved in the initial authorisation request. This means that a Senior... Read More

In some cases, the authoriser may not agree with the value of the fixed cost set on a Reactive Work Order as it may be too expensive. If so, they have the ability to request that the fixed cost be reviewed and sent through again. This is done using... Read More

The “Further Information Required” and “No Further Information Required” buttons are used to determine whether a Work Order that is "In Authorisation", needs more information added or if information was required beforehand and is now no... Read More

Authorisations can only be viewed by specific Users that have permission to authorise Work Orders. The Authorisation actions can be seen in the Work Orders section.     1. In Work Orders, click "Authorisations List". This displays the Authorisation... Read More

Refusing a Work Order means that the Authoriser is not willing to accept the Work Order, meaning the work will not take place. To refuse a Work Order, click the "Refuse" button.     Once the "Refuse" button is clicked, a warning message appears... Read More