Agent Actions - Purchasing

A User may wish to link a Work Order to a brand New Work Order. There are 4 options available, link to ‘Reactive’ Work Order, ‘Quote’ Work Order, ‘Audit’ Work Order and 'Purchasing' Work Order. To... Read More

This section of a Purchase Order is where the User can add any additional information which has been provided to add extra clarity to the requirements of the Purchase Order.     1. Enter the required text in the text box and click OK.   Read More

It may be the case that a series of Work Orders need to be linked so that they can all be tracked together. If this is the case the User can link a Work Order to an existing Work Order. This will show in the Events page on the helpdesk along with the... Read More

Once a Purchase Order has been acknowledged by a Supplier the User will want to know the delivery date for the item(s). If a delivery date is provided by the Supplier the User can update the Purchase Order via the following steps:   1. Click Agent... Read More